We always appreciate hearing from you, whether it's to let us know how we may improve, or to let us know we're doing a great job. We take each
comment seriously-- if you let us know how we may improve, we'll thank you for the suggestion and do our best to implement it. If you let us know you've had a positive
experience, we'll feature your comment on this page (let us know if you wish to remain anonymous, or if you only want your initials published).
Here are some unsolicited comments from Mower Shop internet customers:
"I love dealing with The Mower Shop, Inc. The Mower Shop answers the phone live, and its friendly, knowledgable employees will spend the time you need
answering your questions. The web site is great, and the parts diagrams are extensive, publishing not only the part numbers but prices as well. Fast, fast shipping too!
I strongly recommend buying equipment & parts from The Mower Shop, Inc."
Ian Robinson- Salem, Ohio
"I just wanted to thank you all for the quick shipment of the PTO clutch for my Grasshopper. Chuck was very helpful, and kept me up
to speed as to when I should expect it to show up. Good price, great customer service, will be calling again the next time I need a part. Thanks"
"This website is great! I had a deck belt on a Grasshopper Mower that needed to be replaced and I couldn't find the number on the belt.
I called in around where I live and they said they would have to call back. I did my own looking and found this site and I was able to find the part number before I
got a call! The diagrams were very helpful also. If I need to look up another part this will be the first place I will look! Thank you!"
"It has been years since I was so impressed with service that I wrote a letter. Well here is one now.
At the end of last year I found 'The Mower Shop' on the internet and bookmarked the site for this year. Yesterday I called and ordered some
blades and belts for my Grasshopper Mower. When I got home today a package was waiting on the front porch. I thought it was my wife's package until I saw Grasshopper
tape on the box. I then realized it was my order. I called The Mower Shop before I even opened the box to thank them for their prompt service. After opening the box
I found my order correct and in great shape. I wish I could find more companies to do business with that treated me like you folks did.
Thank you for your prompt service, speedy delivery and great prices. I saved 33% on the same items purchased last year from another dealer."
"I think the service is great. If I can't find the part I need for my Grasshopper on the site, I just call and they get me what I need, and very quick.
I haven't had to wait more than a week on any order I placed. I have 3 Grasshopper 725s I got from other facilities on base and I had to do many repairs. These guys were awesome in
getting me set up. If I had any requests, it would be to have a price for a complete dozer blade or snow thrower instead of trying to price out each part."
The Mower Shop responds: Many thanks for the good words, Darren. As for your request: unfortunately we are
not allowed to sell, through the internet, any Grasshopper equipment which carries a serial number (for example, a complete snow thrower or a complete dozer blade assembly). To do so
would be impinging on the territories of other Grasshopper dealers. That is why we don't post prices for most complete accessory assemblies, only for the individual parts. Complete units must be
purchased at your local Grasshopper® dealer.
"I would like to tell you that you have a great staff working for your company. I have dealt with Chuck on several occasions and he is always
pleasant and knowlegable of the Grasshopper line of products. We have lost our local dealer here in Katy, Tx., and I have been using your company for parts for my Grasshopper
machines. Its great to have pepole like ya'll to deal with. Thanks and keep up the great service."
Robert Nalesnik- Owner, Nalesnik's Landscaping Inc.
Here's what a local customer said about The Mower Shop's Service Department:
Several weeks ago, I brought in my Honda self-propelled mower for service. It had several problems, including the fact that it would not start. After about a week you called, told me it was ready,
and I picked it up.
It sat in my garage 'til yesterday when I went out to mow. On the first pull of the cord the engine started right up. It hummed like an expensive racing car and did everything it
was supposed to do and did it well. That mower did not run that well even when it was new, leading me to wonder if it really was new when I bought it (from another dealer).
Your repairmen obviously know what they're doing.
Thank you. I will be back whenever I need service or parts. Regards,"
Customer Feedback Form:
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